Keyphrases
Project-based Firms
100%
Digital Servitization
93%
Servitization
61%
Distributor
53%
Manufacturing Firms
52%
Industrial Services
47%
Related Services
30%
Human Resources
30%
Remote Monitoring System
30%
Service Integration
30%
Smart Services
30%
Design Methodology
27%
Digital Technology
26%
Remote Monitoring
22%
Resource Allocation
21%
Service Unit
20%
Value Chain
20%
Project Activity
19%
Service Delivery
19%
Sales Practice
18%
Technology Suppliers
18%
Service Delivery Systems
18%
Project Business
17%
Customer Knowledge
17%
Firm Relationships
17%
Service System
17%
Sales Work
17%
Developing Capability
17%
Multi-actor Perspective
16%
Salespeople
16%
Customer Data
16%
Customization
15%
Collaboration Model
15%
Managing Complexity
15%
Small-sized
15%
Routine Activities
15%
Service Requirements
15%
Medium Size
15%
Manufacturer Service
15%
Contingency Perspective
15%
Decision-making Process
15%
Service Needs
15%
Operational Capabilities
15%
Megaprojects
15%
Multi-level Perspective
15%
Service Innovation
15%
Operational Changes
15%
Customer Knowledge Development
15%
Service Triads
15%
Customized Service
15%
Computer Science
Case Study
42%
Digitization
40%
Remote Monitoring
34%
Service Delivery
31%
Data Security
30%
Data Management
30%
Service Personnel
30%
Value Chain
30%
Single Case Study
30%
Human Resources
30%
Resource Allocation
30%
Monitoring System
28%
Exploratory Study
22%
Business-to-Business
21%
Installed Base
20%
Digitalization
18%
Supply Chain
18%
Digital Service
17%
Individual Level
15%
Service Requirement
15%
Routine Activity
15%
Criticality
15%
Complexity Management
15%
Development Task
15%
Integration Service
15%
Close Collaboration
15%
Practical Guideline
15%
Collaboration Model
15%
Customisation
15%
Transition Process
15%
Learning Phase
15%
Maximize Coverage
15%
Confidence Value
15%
External Customer
15%
Operational Level
15%
Reputation Service
15%
User Experience
15%
Organizational Level
15%
Customer Information
13%
Product Feature
11%
Customer Relationship
9%
External Actor
9%
Sized Enterprise
9%
Business Value
8%
Delivery Chain
7%
Absorptive Capacity
7%
Dynamic Capabilities
7%
Organizational Learning
7%
Related Capability
7%
Internet-Of-Things
6%
Social Sciences
Sales
75%
Digitization
53%
Value Chain
30%
Service Innovation
30%
Capability Development
30%
Resource Allocation
30%
Actor Perspective
30%
Business Service
25%
Data Protection
22%
Health Care Delivery
21%
Supply Chain Management
18%
Internet-Of-Things
18%
Human Resources
15%
Strategic Change
15%
Competitive Advantage
15%
In-Depth Interview
15%
Management Approach
15%
Start-up Company
15%
Knowledge Development
15%
Operating Model
15%
Legal Procedure
15%
Information and Communication Technologies
12%
Digitalization
10%
Small and Medium-Sized Enterprise
9%
Service Provider
8%
Semi-Structured Interview
8%
Information Collection
7%
Business Network
7%
Interorganizational
6%
Organizational Learning
5%
Management Audit
5%
Dynamic Capability
5%
Theoretical Perspective
5%
Europe
5%
