Jaakkola, E., Becker, L. & Panina, E., 2022, The Palgrave Handbook of Service Management. Edvardsson, B. & Tronvoll, B. (eds.). 1 ed.Palgrave Macmillan, p. 655-67521 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review