A strategic and good governance perspective on handling patient complaints

S.P. Ryynänen; R Harisalo

doi:10.1108/IJHCQA-11-2016-0168

A strategic and good governance perspective on handling patient complaints

S.P. Ryynänen, R Harisalo

Research output: Contribution to journal › Article › Scientific › peer-review

8 Citations (Scopus)

Original language	English
Pages (from-to)	923-934
Journal	International Journal of Health Care Quality Assurance
Volume	31
Issue number	8
DOIs	https://doi.org/10.1108/IJHCQA-11-2016-0168
Publication status	Published - 2018
Publication type	A1 Journal article-refereed

Keywords

Complaint handling procedures
Good governance
Patient complaints
Specialized medical care
Strategy

Publication forum classification

Publication forum level 1

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1108/IJHCQA-11-2016-0168

Cite this

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title = "A strategic and good governance perspective on handling patient complaints",

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year = "2018",

doi = "10.1108/IJHCQA-11-2016-0168",

language = "English",

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AU - Harisalo, R

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KW - Complaint handling procedures

KW - Good governance

KW - Patient complaints

KW - Specialized medical care

KW - Strategy

KW - Complaint handling procedures

KW - Good governance

KW - Patient complaints

KW - Specialized medical care

KW - Strategy

U2 - 10.1108/IJHCQA-11-2016-0168

DO - 10.1108/IJHCQA-11-2016-0168

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SN - 0952-6862

VL - 31

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JO - International Journal of Health Care Quality Assurance

JF - International Journal of Health Care Quality Assurance

IS - 8

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