A strategic and good governance perspective on handling patient complaints

S.P. Ryynänen, R Harisalo

    Research output: Contribution to journalArticleScientificpeer-review

    2 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)923-934
    JournalInternational Journal of Health Care Quality Assurance
    Volume31
    Issue number8
    DOIs
    Publication statusPublished - 2018
    Publication typeA1 Journal article-refereed

    Keywords

    • Complaint handling procedures
    • Good governance
    • Patient complaints
    • Specialized medical care
    • Strategy

    Publication forum classification

    • Publication forum level 1

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