Analytical framework for assessing performance measurement practices in service operations

Aki Jääskeläinen, Harri Laihonen, Antti Lönnqvist, Miikka Palvalin, Virpi Sillanpää, Sanna Pekkola, Juhani Ukko

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Translated title of the contributionAnalytical framework for assessing performance measurement practices in service operations
    Original languageEnglish
    Title of host publicationProceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland
    Place of PublicationMatera, Italy
    PublisherInstitute of Knowledge Asset Management
    Pages815-829
    ISBN (Print)978-88-96687-05-5
    Publication statusPublished - 2011
    Publication typeA4 Article in conference proceedings

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