Business Analytics Creating Value in the Private Healthcare Sector

Milla Ratia

Research output: Book/ReportDoctoral thesisCollection of Articles

Abstract

Data, and more specifically analytics, have recently become key factors in gaining competitive advantage through digitalization in many businesses and industries. New digital products and services not only require accurate and timely access to data, but also create enormous amounts of new data. Strong analytical capability in an organization can be seen as the key to digitalization; however this requires people, process, technology, and data capabilities. After all, doing good business requires accurate data to enable decision-making. Moreover, organizations, including those in the private healthcare sector, seek operational excellence and effectiveness in their processes and target cost effectiveness.

By optimizing administrative and managerial processes, more cost saving operations can be made. Increasing competition in the market, now including both private and public healthcare operators, has caused managers and executives to show an increasing interest in different data utilization methods and technologies, such as Business Analytics (BA), Business Intelligence (BI), and Artificial Intelligence (AI) practices, to be able to explore and exploit the organizational data siloed in different operational systems, and thus create business value. Previous literature on business analytics and value creation offers a good framework for research. However, there are few research studies that focus on business analytics for value creation, especially in the context of the private healthcare sector.

The purpose of this research is to understand the role of BA in value creation, in the context of the Finnish private healthcare sector. In the theoretical part of this dissertation, the utilization of business analytics is investigated, and a value creation framework is created. The empirical part of thesis consists of 47 semi-structured thematic interviews. The data was collected during 2017-2019. This thesis is a compendium of five individual publications, answering three research questions. The main contribution of this doctoral research fills the gap in understanding BA utilization in the context of the private healthcare sector in Finland.
Original languageEnglish
Place of PublicationTampere
PublisherTampere University
ISBN (Electronic)978-952-03-2268-7
ISBN (Print)978-952-03-2267-0
Publication statusPublished - 2022
Publication typeG5 Doctoral dissertation (articles)

Publication series

NameTampere University Dissertations - Tampereen yliopiston väitöskirjat
Volume542
ISSN (Print)2489-9860
ISSN (Electronic)2490-0028

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