Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste

Jari Jussila, Nina Helander, Timo Lehtonen, Julius Kallio, Virpi Sillanpää

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    4 Citations (Scopus)
    63 Downloads (Pure)

    Abstract

    Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.
    Original languageEnglish
    Title of host publicationAcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference
    Subtitle of host publicationOct. 17th-19th, 2016
    PublisherACM
    Pages20-25
    Number of pages6
    ISBN (Electronic)978-1-4503-4367-1
    DOIs
    Publication statusPublished - 17 Oct 2016
    Publication typeA4 Article in conference proceedings
    EventMindtrek Conference -
    Duration: 1 Jan 1900 → …

    Conference

    ConferenceMindtrek Conference
    Period1/01/00 → …

    Keywords

    • E-Government
    • Efficiency
    • value assessment

    Publication forum classification

    • Publication forum level 1

    ASJC Scopus subject areas

    • Public Administration
    • Information Systems
    • Human-Computer Interaction

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