Can we get some service here?: On the company transformation from a software vendor to a SaaS provider

Aapo Koski; Tommi Mikkonen

Can we get some service here? On the company transformation from a software vendor to a SaaS provider

Aapo Koski, Tommi Mikkonen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

The software industry is in the middle of a major change in the fashion how services provided by all kinds of information systems are offered to the users. This change has been initiated by the customers who no longer want to carry out the same responsibilities and risks they previously did as system owners. Consequently, the software vendors need to find a way to change their mind-sets from software developers to service providers, being able to constantly satisfy the changed and new needs of their customers. The transformation from the license based software development to a SaaS offering poses challenges related not only to technical issues but to a great extent also to organisational and even mental issues. We reflect the experiences on this transformation gathered from two software companies, and, based on these, present some prerequisites and guidelines for the transformation to succeed. In conclusion, with the SaaS model, many of the principles manifested by the agile movement can and should be followed closely and the advantages gained with the SaaS model are very close to the objectives set by the agile manifesto.

Original language	English
Title of host publication	WEBIST 2016 - Proceedings of the 12th International Conference on Web Information Systems and Technologies
Publisher	SCITEPRESS
Pages	279-284
Number of pages	6
ISBN (Electronic)	9789897581861
Publication status	Published - 2016
Publication type	A4 Article in conference proceedings
Event	INTERNATIONAL CONFERENCE ON WEB INFORMATION SYSTEMS AND TECHNOLOGIES - Duration: 1 Jan 1900 → …

Conference

Conference	INTERNATIONAL CONFERENCE ON WEB INFORMATION SYSTEMS AND TECHNOLOGIES
Period	1/01/00 → …

Keywords

Continuous improvement
High availability
Monitoring
Organizational agility
Scalability
Service level agreement
Service quality
Software as a service

Publication forum classification

Publication forum level 1

ASJC Scopus subject areas

Computer Networks and Communications
Information Systems

Cite this

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title = "Can we get some service here?: On the company transformation from a software vendor to a SaaS provider",

abstract = "The software industry is in the middle of a major change in the fashion how services provided by all kinds of information systems are offered to the users. This change has been initiated by the customers who no longer want to carry out the same responsibilities and risks they previously did as system owners. Consequently, the software vendors need to find a way to change their mind-sets from software developers to service providers, being able to constantly satisfy the changed and new needs of their customers. The transformation from the license based software development to a SaaS offering poses challenges related not only to technical issues but to a great extent also to organisational and even mental issues. We reflect the experiences on this transformation gathered from two software companies, and, based on these, present some prerequisites and guidelines for the transformation to succeed. In conclusion, with the SaaS model, many of the principles manifested by the agile movement can and should be followed closely and the advantages gained with the SaaS model are very close to the objectives set by the agile manifesto.",

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author = "Aapo Koski and Tommi Mikkonen",

year = "2016",

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pages = "279--284",

booktitle = "WEBIST 2016 - Proceedings of the 12th International Conference on Web Information Systems and Technologies",

publisher = "SCITEPRESS",

note = "INTERNATIONAL CONFERENCE ON WEB INFORMATION SYSTEMS AND TECHNOLOGIES ; Conference date: 01-01-1900",

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Can we get some service here? On the company transformation from a software vendor to a SaaS provider. / Koski, Aapo; Mikkonen, Tommi.
WEBIST 2016 - Proceedings of the 12th International Conference on Web Information Systems and Technologies. SCITEPRESS, 2016. p. 279-284.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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