@inbook{6fa933c17f7948b4a287fca0022b2ddf,
title = "Case Study - Mediation Service : Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators",
author = "Sanna Tuurnas",
year = "2018",
doi = "10.4324/9781315204956",
language = "English",
isbn = "978-1-138-70011-6",
series = "Routledge Critical Studies in Public Management",
publisher = "Routledge",
pages = "93--95",
editor = "Trui Steen",
booktitle = "Co-production and Co-creation : Engaging Citizens in Public Services",
address = "United Kingdom",
}