Abstract
This research explores the strategic management of operations and innovation capability in the Finnish car retail and service business. In order to develop customer satisfaction and competitive edge, companies need innovative capability to plan and manage operational strategy. Novel collaborative thinking with stakeholders is needed to predict and meet customer needs. Therefore, the ability to create process and service innovations is important. A survey was executed among CEOs and top managers of 147 companies. Data analysis results revealed significant clustering and differences in companies’ capabilities. The practical implication from this study is direct performance development proposals for managers
| Original language | English |
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| Title of host publication | 23rd Proceedings of Euroma 2016 |
| Subtitle of host publication | the 17th - 22nd of June 2016, Trondheim, Norway. |
| Publisher | NTNU Norwegian University of Science and Technology |
| Publication status | Published - 2016 |
| Publication type | D3 Professional conference proceedings |
| Event | Annual European Operations Management Conference - Duration: 30 Nov 2017 → … |
Conference
| Conference | Annual European Operations Management Conference |
|---|---|
| Period | 30/11/17 → … |
Keywords
- Strategic management, operations management, innovation management, cluster analysis, car retail and service business