Co-creating Digital Government Service: An Activity Theory Perspective

Nina Helander, Jari Jussila, Anik Bal, Virpi Sillanpää, Annamaija Paunu, Salvatore Ammirato, Alberto Felicetti

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

5 Downloads (Pure)


The promise of digital government is to support citizen engagement and participation in government, improve government processes, and foster external interactions with the society. The goal in the service development under the digital governance concept is to create services and delivery systems that are economic, efficient, effective, and equitable, and thus, create value for several stakeholders. Creation of such digital government services is however, a challenging task as it requires a smooth co-operation between several different actors with varying views and operation practices. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation (VCC) measurement framework.
Original languageEnglish
Title of host publicationProceedings of the 53rd Hawaii International Conference on System Sciences
Number of pages10
ISBN (Electronic)978-0-9981331-3-3
Publication statusPublished - 2020
Publication typeA4 Article in conference proceedings
EventHawaii International Conference on System Sciences - Maui, Hawai'i, United States
Duration: 7 Jan 202010 Jan 2020


ConferenceHawaii International Conference on System Sciences
Country/TerritoryUnited States
Internet address

Publication forum classification

  • Publication forum level 1


Dive into the research topics of 'Co-creating Digital Government Service: An Activity Theory Perspective'. Together they form a unique fingerprint.

Cite this