Co-creating Digital Government Service: An Activity Theory Perspective

Nina Helander, Jari Jussila, Anik Shekhar Bal, Virpi Sillanpää, Annamaija Paunu, Timo Lehtonen, Salvatore Ammirato, Alberto Felicetti

Research output: Contribution to journalArticleScientificpeer-review


The promise of digital government is to support citizen engagement and participation in government. The goal in service development under digital governance is to create services and delivery systems that create value for several stakeholders. Creation digital government services is, however, a challenging task as it requires a smooth co-operation between several different actors. In this paper, we analyze an empirical study of a co-creation project of a digital government service in Finland through activity theory lenses. The aim is to identify the co-creation activity system and further, to evaluate the outcome by applying a value co-creation measurement framework.
Original languageEnglish
Pages (from-to)106-119
Number of pages14
JournalJournal of Applied Business and Economics
Issue number6
Publication statusPublished - 2020
Publication typeA1 Journal article-refereed

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