Communicating the Customer Perceived Value of a Preventive Maintenance Solution: Implications for Management Accounting Capabilities Development

Mulari Leo; Maria Marek; Jouni Lyly-Yrjänäinen; Teemu Laine; Pentti Enlund

Communicating the Customer Perceived Value of a Preventive Maintenance Solution: Implications for Management Accounting Capabilities Development

Mulari Leo, Maria Marek, Jouni Lyly-Yrjänäinen, Teemu Laine, Pentti Enlund

Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Original language	English
Title of host publication	Proceedings of the 15th International Forum on Knowledge Asset Dynamics (IFKAD 2020)
Subtitle of host publication	Knowledge in Digital Age
Editors	Giovanni Schiuma
Pages	805-821
Number of pages	17
ISBN (Electronic)	978-88-96687-13-0
Publication status	Published - 2020
Publication type	A4 Article in conference proceedings
Event	International Forum on Knowledge Asset Dynamics - Duration: 9 Sept 2020 → 11 Sept 2020

Publication series

Name	Proceedings IFKAD
ISSN (Print)	2280-787X

Conference

Conference	International Forum on Knowledge Asset Dynamics
Period	9/09/20 → 11/09/20

Keywords

servitization, customer value, value quantification, value communication, MA capabilities

Publication forum classification

Publication forum level 0

Access to Document

Mulari_et_al._IFKAD_2020
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Final published version, 18.5 MB

http://urn.fi/URN:NBN:fi:tuni-202102011829

Cite this

Leo, M., Marek, M., Lyly-Yrjänäinen, J., Laine, T., & Enlund, P. (2020). Communicating the Customer Perceived Value of a Preventive Maintenance Solution: Implications for Management Accounting Capabilities Development. In G. Schiuma (Ed.), Proceedings of the 15th International Forum on Knowledge Asset Dynamics (IFKAD 2020): Knowledge in Digital Age (pp. 805-821). (Proceedings IFKAD). http://urn.fi/URN:NBN:fi:tuni-202102011829

Leo, Mulari ; Marek, Maria ; Lyly-Yrjänäinen, Jouni et al. / Communicating the Customer Perceived Value of a Preventive Maintenance Solution : Implications for Management Accounting Capabilities Development. Proceedings of the 15th International Forum on Knowledge Asset Dynamics (IFKAD 2020): Knowledge in Digital Age. editor / Giovanni Schiuma. 2020. pp. 805-821 (Proceedings IFKAD).

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title = "Communicating the Customer Perceived Value of a Preventive Maintenance Solution: Implications for Management Accounting Capabilities Development",

keywords = "servitization, customer value, value quantification, value communication, MA capabilities",

author = "Mulari Leo and Maria Marek and Jouni Lyly-Yrj{\"a}n{\"a}inen and Teemu Laine and Pentti Enlund",

note = "JUFOID=72323; International Forum on Knowledge Asset Dynamics ; Conference date: 09-09-2020 Through 11-09-2020",

year = "2020",

language = "English",

series = "Proceedings IFKAD",

pages = "805--821",

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Leo, M, Marek, M, Lyly-Yrjänäinen, J , Laine, T & Enlund, P 2020, Communicating the Customer Perceived Value of a Preventive Maintenance Solution: Implications for Management Accounting Capabilities Development. in G Schiuma (ed.), Proceedings of the 15th International Forum on Knowledge Asset Dynamics (IFKAD 2020): Knowledge in Digital Age. Proceedings IFKAD, pp. 805-821, International Forum on Knowledge Asset Dynamics, 9/09/20. <http://urn.fi/URN:NBN:fi:tuni-202102011829>

Communicating the Customer Perceived Value of a Preventive Maintenance Solution: Implications for Management Accounting Capabilities Development. / Leo, Mulari; Marek, Maria; Lyly-Yrjänäinen, Jouni et al.
Proceedings of the 15th International Forum on Knowledge Asset Dynamics (IFKAD 2020): Knowledge in Digital Age. ed. / Giovanni Schiuma. 2020. p. 805-821 (Proceedings IFKAD).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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AU - Lyly-Yrjänäinen, Jouni

AU - Laine, Teemu

AU - Enlund, Pentti

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BT - Proceedings of the 15th International Forum on Knowledge Asset Dynamics (IFKAD 2020)

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Leo M, Marek M, Lyly-Yrjänäinen J , Laine T, Enlund P. Communicating the Customer Perceived Value of a Preventive Maintenance Solution: Implications for Management Accounting Capabilities Development. In Schiuma G, editor, Proceedings of the 15th International Forum on Knowledge Asset Dynamics (IFKAD 2020): Knowledge in Digital Age. 2020. p. 805-821. (Proceedings IFKAD).