Coping with technostress: when emotional responses fail

Henri Pirkkalainen, Markus Salo, Markus Makkonen, Monideepa Tarafdar

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


    In this study, we develop two new perspectives for technostress mitigation from the viewpoint of coping. First, we examine users’ emotional coping responses to stressful IT, focusing specifically on distress venting and distancing from IT. As these mechanisms may not always be effective for individuals’ well-being, we extend our approach to self-regulation in coping, which concerns general stress-resistance. Thus, we specifically study how IT control moderates the effect of emotional coping responses to stressful situations involving IT use. We test the proposed model in a cross-sectional study of IT users from multiple organizations (N=1,091). The study contributes to information systems literature by uncovering mechanisms individuals’ can use to mitigate the
    negative effects of technostress and by delineating the less-understood perspective of interrelated coping mechanisms; how emotional coping responses are moderated by IT control towards more favorable outcomes. Implications of the research are discussed.
    Original languageEnglish
    Title of host publicationProceedings of the 38th International Conference on Information Systems (ICIS 2017)
    Subtitle of host publicationDecember 10-13, 2017, Seoul, South Korea
    PublisherAssociation for Information Systems
    Publication statusPublished - 2017
    Publication typeA4 Article in conference proceedings
    EventInternational Conference on Information Systems -
    Duration: 1 Jan 1900 → …

    Publication series

    NameInternational Conference on Information Systems
    ISSN (Print)1026-1079


    ConferenceInternational Conference on Information Systems
    Period1/01/00 → …

    Publication forum classification

    • Publication forum level 2


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