@inbook{8c433f717b2c4b5f972bf61fd7022614,
title = "Creating Information-Based Customer Value with Service Systems in Retailing",
keywords = "asiakaslupaus, customer value propositions, informaatioarvo, information value, monikanavainen kauppa, multichannel retailing, palveluj{\"a}rjestelm{\"a}, service system, asiakaslupaus, customer value propositions, informaatioarvo, information value, monikanavainen kauppa, multichannel retailing, palveluj{\"a}rjestelm{\"a}, service system",
author = "Timo Rintam{\"a}ki and Lasse Mitronen",
year = "2015",
doi = "10.1007/978-4-431-54267-4\_9",
language = "English",
isbn = "978-4-431-54267-4",
series = "Translational Systems Sciences",
publisher = "Springer",
number = "2",
pages = "145--162",
editor = "Kyoichi Kijima",
booktitle = "Service Systems Science. Translational Systems Sciences Vol. 2.",
}