Crisis management process for project-based organizations

Rehab Iftikhar, Mehwish Majeed, Nathalie Drouin

Research output: Contribution to journalArticleScientificpeer-review

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Purpose: The purpose of this paper is to study the crisis management process for project-based organizations (PBOs) by developing a comprehensive model and propositions. Design/methodology/approach: This paper is based on a conceptual study. A literature review is considered a primary source for studying contemporary research, including 171 publications in total, which embody qualitative, quantitative, conceptual and theoretical studies. For data analysis, content analysis is used, which is comprised of descriptive and thematic analysis. Findings: This study identifies five imperative elements of crisis management for PBOs which include (1) sense-making (information gathering and crisis interpretation), (2) decision-making (accurate and timely decision), (3) response (reactive response), (4) outcome (success/failure) and (5) learning. Based on these findings, this study proposes an integrative model of the interplay between sense-making, decision-making, response, outcome and learning. Furthermore, the findings lead to propositions for each of the elements. The paper contributes to the literature on dynamic capability theory. Originality/value: This paper explores the crisis management process for PBOs. The proposed model deepens the understanding of the practices and processes of project-based crisis management.

Original languageEnglish
Pages (from-to)100-125
Number of pages26
JournalInternational Journal of Managing Projects in Business
Issue number8
Publication statusPublished - 2023
Publication typeA1 Journal article-refereed


  • Crisis management
  • Decision-making
  • Learning
  • Project-based organizations
  • Response
  • Sense-making

Publication forum classification

  • Publication forum level 1

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management
  • Management of Technology and Innovation


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