Abstract
The delivery of integrated solutions requires effective integration both between organizations and across various functions within the project-based firm. While earlier research has focused on how project-based firms integrate the resources and capabilities of suppliers, research on intra-organizational integration in projects is scant. In this study, we scrutinize integration between the sales, project operations and services functions of a project-based firm, to identify the required management support in solution deliveries. The focus is on the flow of customer information between these functions during the different phases of a solution delivery project. Drawing on 14 interviews, we identify eight integration mechanisms in three cross-functional interfaces. We find that the utilization of integration mechanisms varies strongly in the different project phases.
| Original language | English |
|---|---|
| Number of pages | 12 |
| Publication status | Published - Dec 2017 |
| Event | ANZAM Australian & New Zealand Academy of Management Conference : Creative disruption: managing in a digital age - RMIT University, Melbourne, Australia Duration: 5 Dec 2017 → 8 Dec 2017 Conference number: 31 |
Conference
| Conference | ANZAM Australian & New Zealand Academy of Management Conference |
|---|---|
| Country/Territory | Australia |
| City | Melbourne |
| Period | 5/12/17 → 8/12/17 |