Customer experience in C2C second-hand customer journeys: conceptual framework and research agenda

Raul Perez-Lopez, Mika Yrjölä, Larissa Braz Becker, Hannu Saarijärvi

Business Studies

Research output: Other conference contribution › Abstract › Scientific

Original language	English
Publication status	Published - 2022
Publication type	Not Eligible
Event	12th AMA SERVSIG - University of Strathclyde, Glasgow, United Kingdom Duration: 16 Jun 2022 → 18 Jun 2022 https://www.servsig2022.org/

Conference

Conference	12th AMA SERVSIG
Country/Territory	United Kingdom
City	Glasgow
Period	16/06/22 → 18/06/22
Internet address	https://www.servsig2022.org/

Access to Document

https://strath.eventsair.com/QuickEventWebsitePortal/servsig-2022/programme/Agenda/AgendaItemDetail?id=b05ef329-3235-4682-95df-fda4c4bdb448

Cite this

Perez-Lopez, R., Yrjölä, M., Braz Becker, L., & Saarijärvi, H. (2022). Customer experience in C2C second-hand customer journeys: conceptual framework and research agenda. Abstract from 12th AMA SERVSIG, Glasgow, United Kingdom. https://strath.eventsair.com/QuickEventWebsitePortal/servsig-2022/programme/Agenda/AgendaItemDetail?id=b05ef329-3235-4682-95df-fda4c4bdb448

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title = "Customer experience in C2C second-hand customer journeys: conceptual framework and research agenda",

author = "Raul Perez-Lopez and Mika Yrj{\"o}l{\"a} and {Braz Becker}, Larissa and Hannu Saarij{\"a}rvi",

year = "2022",

language = "English",

note = "12th AMA SERVSIG ; Conference date: 16-06-2022 Through 18-06-2022",

url = "https://www.servsig2022.org/",

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Perez-Lopez, R, Yrjölä, M , Braz Becker, L & Saarijärvi, H 2022, 'Customer experience in C2C second-hand customer journeys: conceptual framework and research agenda', 12th AMA SERVSIG, Glasgow, United Kingdom, 16/06/22 - 18/06/22. <https://strath.eventsair.com/QuickEventWebsitePortal/servsig-2022/programme/Agenda/AgendaItemDetail?id=b05ef329-3235-4682-95df-fda4c4bdb448>