Customer relations in the front end of service business innovation

Sanna Nenonen; Miia Martinsuo

Customer relations in the front end of service business innovation

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Translated title of the contribution	Customer relations in the front end of service business innovation
Original language	English
Title of host publication	19th International Product Development Management Conference IPDMC, June 18-19, 2012, Manchester, UK
Place of Publication	Brussels, Belgium
Publisher	The European Institute for Advanced Studies in Management EIASM
Pages	1-16
Number of pages	16
Publication status	Published - 2012
Publication type	A4 Article in conference proceedings

Publication series

Name	International Product Development Management Conference
Publisher	The European Institute for Advanced Studies in Management EIASM
ISSN (Print)	1998-7374

Publication forum classification

No publication forum level

Access to Document

http://www.eiasm.org/frontoffice/event_announcement.asp?event_id=762

Cite this

Nenonen, S., & Martinsuo, M. (2012). Customer relations in the front end of service business innovation. In 19th International Product Development Management Conference IPDMC, June 18-19, 2012, Manchester, UK (pp. 1-16). (International Product Development Management Conference). The European Institute for Advanced Studies in Management EIASM. http://www.eiasm.org/frontoffice/event_announcement.asp?event_id=762

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title = "Customer relations in the front end of service business innovation",

author = "Sanna Nenonen and Miia Martinsuo",

note = "Abstrakti saatavilla vapaasti verkossa, koko artikkeliin vaaditaan tunnukset. ei ut-numeroa 22.8.2013<br/>Contribution: organisation=tta,FACT1=1",

year = "2012",

language = "English",

series = "International Product Development Management Conference",

publisher = "The European Institute for Advanced Studies in Management EIASM",

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Nenonen, S & Martinsuo, M 2012, Customer relations in the front end of service business innovation. in 19th International Product Development Management Conference IPDMC, June 18-19, 2012, Manchester, UK. International Product Development Management Conference, The European Institute for Advanced Studies in Management EIASM, Brussels, Belgium, pp. 1-16. <http://www.eiasm.org/frontoffice/event_announcement.asp?event_id=762>

Customer relations in the front end of service business innovation. / Nenonen, Sanna; Martinsuo, Miia.
19th International Product Development Management Conference IPDMC, June 18-19, 2012, Manchester, UK. Brussels, Belgium: The European Institute for Advanced Studies in Management EIASM, 2012. p. 1-16 (International Product Development Management Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

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AU - Martinsuo, Miia

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PY - 2012

Y1 - 2012

M3 - Conference contribution

T3 - International Product Development Management Conference

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BT - 19th International Product Development Management Conference IPDMC, June 18-19, 2012, Manchester, UK

PB - The European Institute for Advanced Studies in Management EIASM

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