Customer value from the service providers' perspective in B2B security services

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

Translated title of the contribution	Customer value from the service providers' perspective in B2B security services
Original language	English
Title of host publication	More value from security: Redefining value creation and service provision in security services. VTT Science
Editors	Mervi Murtonen, Markus Jähi, Arto Rajala
Place of Publication	Espoo, Finland
Publisher	VTT Technical Research Centre of Finland
Pages	116-128
ISBN (Electronic)	978-951-38-7953-2
ISBN (Print)	978-951-38-7952-5
Publication status	Published - 2012
Publication type	B2 Book chapter

Access to Document

Martinsuo, M., & Murtonen, M. (2012). Customer value from the service providers' perspective in B2B security services. In M. Murtonen, M. Jähi, & A. Rajala (Eds.), More value from security: Redefining value creation and service provision in security services. VTT Science (pp. 116-128). Article 7 VTT Technical Research Centre of Finland. http://www.vtt.fi/inf/pdf/science/2012/S25.pdf

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Martinsuo, M & Murtonen, M 2012, Customer value from the service providers' perspective in B2B security services. in M Murtonen, M Jähi & A Rajala (eds), More value from security: Redefining value creation and service provision in security services. VTT Science., 7, VTT Technical Research Centre of Finland, Espoo, Finland, pp. 116-128. <http://www.vtt.fi/inf/pdf/science/2012/S25.pdf>

Customer value from the service providers' perspective in B2B security services. / Martinsuo, Miia; Murtonen, Mervi.
More value from security: Redefining value creation and service provision in security services. VTT Science. ed. / Mervi Murtonen; Markus Jähi; Arto Rajala. Espoo, Finland: VTT Technical Research Centre of Finland, 2012. p. 116-128 7.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

TY - CHAP

T1 - Customer value from the service providers' perspective in B2B security services

AU - Martinsuo, Miia

AU - Murtonen, Mervi

N1 - ei ut-numeroa 22.8.2013<br/>Contribution: organisation=tta,FACT1=1

PY - 2012

Y1 - 2012

M3 - Chapter

SN - 978-951-38-7952-5

SP - 116

EP - 128

BT - More value from security: Redefining value creation and service provision in security services. VTT Science

A2 - Murtonen, Mervi

A2 - Jähi, Markus

A2 - Rajala, Arto

PB - VTT Technical Research Centre of Finland

CY - Espoo, Finland

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