Description of Crowdsourcing and AI-Based Tool for Knowledge Management and Systems Change in Public Services

Sanna Ulmanen, Mari Hirvonen, Peter Tattersall, Tiina Ristikari, Vincent Kuo, Pertti Virta, Tanja Jurvanen, Mika Niemelä

Research output: Contribution to journalArticleScientificpeer-review

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Abstract

This study presents a crowdsourcing IT platform and working model intended to support knowledge management processes and systems change to help public service organizations fulfill their purpose and perform their tasks in a rapidly changing environment. The tool brings together tacit and explicit knowledge regarding organizational processes in one database and provides an AI-assisted platform for knowledge processing. Additionally, it allows for disseminating refined data to grassroots-level actors, enables the implementation of initiatives, and monitors their effectiveness. By utilizing crowdsourcing, the tool leverages the collective intelligence of actors across organizational boundaries, thereby promoting collective, knowledge-based learning and organizational self-renewal.
Original languageEnglish
JournalInternational Journal of Innovation and Technology Management
DOIs
Publication statusE-pub ahead of print - 27 Jan 2024
Publication typeA1 Journal article-refereed

Publication forum classification

  • Publication forum level 1

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