Designing a performance measurement system to support outsourcing decisions in a Finnish university

Aki Jääskeläinen, Antti Lönnqvist, Harri I. Kulmala

    Research output: Contribution to journalArticleScientificpeer-review

    4 Citations (Scopus)

    Abstract

    In recent years, the role and importance of performance measurement in public organisations has been much emphasised. However, the discussion on the issue so far has been on a rather general level. This paper aims to understand the challenges faced by public organisations in developing performance measurement systems (PMSs) for a specific managerial purpose, to support outsourcing decisions. The objective of the paper is approached with a literature review and a single qualitative case study carried out as an action research. The case study introduces a detailed description of a PMS development project carried out in the support services of a Finnish university. A framework developed in prior research is utilised to analyse the impacts of two typical characteristics (conflicting stakeholder needs and undefined objectives) of public organisations in a PMS design project. The contribution of the paper is to extend the existing understanding about public sector PMS especially regarding two key points: 1) to understand the impact of different purposes for measurement (in this case the outsourcing context) on the PMS development process: 2) to understand the need to align the PMS system with the organisational culture and other managerial control systems in order to achieve desired performance outcomes.

    Original languageEnglish
    Pages (from-to)237-252
    Number of pages16
    JournalInternational Journal of Public Sector Performance Management
    Volume2
    Issue number3
    DOIs
    Publication statusPublished - 2015
    Publication typeA1 Journal article-refereed

    Keywords

    • Decision-making
    • Finland
    • Outsourcing
    • PMS
    • Performance management
    • Performance measurement system
    • Productivity
    • Public sector
    • Support services
    • University
    • higher education
    • managerial control
    • organisational culture
    • outsourcing decisions
    • performance management
    • performance measurement systems
    • productivity
    • public sector
    • stakeholder needs
    • support services
    • university decision making

    Publication forum classification

    • Publication forum level 1

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