Designing a performance measurement system to support outsourcing decisions in a Finnish university

Aki Jääskeläinen, Antti Lönnqvist, Harri I. Kulmala

    Research output: Contribution to journalArticleScientificpeer-review

    4 Citations (Scopus)


    In recent years, the role and importance of performance measurement in public organisations has been much emphasised. However, the discussion on the issue so far has been on a rather general level. This paper aims to understand the challenges faced by public organisations in developing performance measurement systems (PMSs) for a specific managerial purpose, to support outsourcing decisions. The objective of the paper is approached with a literature review and a single qualitative case study carried out as an action research. The case study introduces a detailed description of a PMS development project carried out in the support services of a Finnish university. A framework developed in prior research is utilised to analyse the impacts of two typical characteristics (conflicting stakeholder needs and undefined objectives) of public organisations in a PMS design project. The contribution of the paper is to extend the existing understanding about public sector PMS especially regarding two key points: 1) to understand the impact of different purposes for measurement (in this case the outsourcing context) on the PMS development process: 2) to understand the need to align the PMS system with the organisational culture and other managerial control systems in order to achieve desired performance outcomes.

    Original languageEnglish
    Pages (from-to)237-252
    Number of pages16
    JournalInternational Journal of Public Sector Performance Management
    Issue number3
    Publication statusPublished - 2015
    Publication typeA1 Journal article-refereed


    • Decision-making
    • Finland
    • Outsourcing
    • PMS
    • Performance management
    • Performance measurement system
    • Productivity
    • Public sector
    • Support services
    • University
    • higher education
    • managerial control
    • organisational culture
    • outsourcing decisions
    • performance management
    • performance measurement systems
    • productivity
    • public sector
    • stakeholder needs
    • support services
    • university decision making

    Publication forum classification

    • Publication forum level 1


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