Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents' Expectations of Conversational Style

Johanna Peltola; Kirsikka Kaipainen; Katariina Keinonen; Noona Kiuru; Markku Turunen

doi:10.1145/3571884.3597142

Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents' Expectations of Conversational Style

Johanna Peltola, Kirsikka Kaipainen, Katariina Keinonen, Noona Kiuru, Markku Turunen

Computing Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

2 Citations (Scopus)

17 Downloads (Pure)

Abstract

A preventative approach is crucial for adolescents' mental well-being, as problems often arise at a young age. Acceptance and Commitment Therapy (ACT) is an evidence-based intervention approach used to enhance psychological flexibility, a central factor in adolescents' mental well-being. Conversational interfaces are recently being experimented with in mental health promotion. Their conversational style plays a significant role in creating meaningful experiences to achieve positive intervention outcomes. In this study, our objective was to understand adolescents' expectations of the conversational style of a text-based virtual coach being developed as part of an ACT-based online program to support intervention engagement. We evaluated eight conversation scripts by collecting qualitative and quantitative data through an online survey from over 200 adolescents. Our findings provide insights on preferred conversational interface features regarding conversational style, including language use, artificiality, and empathy in the domain of adolescent mental well-being.

Original language	English
Title of host publication	Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023
Publisher	ACM
Number of pages	16
ISBN (Electronic)	979-8-4007-0014-9
DOIs	https://doi.org/10.1145/3571884.3597142
Publication status	Published - 19 Jul 2023
Publication type	A4 Article in conference proceedings
Event	International Conference on Conversational User Interfaces - Eindhoven, Netherlands Duration: 19 Jul 2023 → 21 Jul 2023

Conference

Conference	International Conference on Conversational User Interfaces
Country/Territory	Netherlands
City	Eindhoven
Period	19/07/23 → 21/07/23

Publication forum classification

Publication forum level 1

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1145/3571884.3597142Licence: CC BY

3571884.3597142Final published version, 1.47 MBLicence: CC BY

https://urn.fi/URN:NBN:fi:tuni-202308257780Licence: CC BY

Cite this

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title = "Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents' Expectations of Conversational Style",

abstract = "A preventative approach is crucial for adolescents' mental well-being, as problems often arise at a young age. Acceptance and Commitment Therapy (ACT) is an evidence-based intervention approach used to enhance psychological flexibility, a central factor in adolescents' mental well-being. Conversational interfaces are recently being experimented with in mental health promotion. Their conversational style plays a significant role in creating meaningful experiences to achieve positive intervention outcomes. In this study, our objective was to understand adolescents' expectations of the conversational style of a text-based virtual coach being developed as part of an ACT-based online program to support intervention engagement. We evaluated eight conversation scripts by collecting qualitative and quantitative data through an online survey from over 200 adolescents. Our findings provide insights on preferred conversational interface features regarding conversational style, including language use, artificiality, and empathy in the domain of adolescent mental well-being.",

author = "Johanna Peltola and Kirsikka Kaipainen and Katariina Keinonen and Noona Kiuru and Markku Turunen",

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booktitle = "Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023",

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Peltola, J , Kaipainen, K, Keinonen, K, Kiuru, N & Turunen, M 2023, Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents' Expectations of Conversational Style. in Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023., 1, ACM, International Conference on Conversational User Interfaces, Eindhoven, Netherlands, 19/07/23. https://doi.org/10.1145/3571884.3597142

Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents' Expectations of Conversational Style. / Peltola, Johanna ; Kaipainen, Kirsikka; Keinonen, Katariina et al.
Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023. ACM, 2023. 1.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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AU - Turunen, Markku

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AB - A preventative approach is crucial for adolescents' mental well-being, as problems often arise at a young age. Acceptance and Commitment Therapy (ACT) is an evidence-based intervention approach used to enhance psychological flexibility, a central factor in adolescents' mental well-being. Conversational interfaces are recently being experimented with in mental health promotion. Their conversational style plays a significant role in creating meaningful experiences to achieve positive intervention outcomes. In this study, our objective was to understand adolescents' expectations of the conversational style of a text-based virtual coach being developed as part of an ACT-based online program to support intervention engagement. We evaluated eight conversation scripts by collecting qualitative and quantitative data through an online survey from over 200 adolescents. Our findings provide insights on preferred conversational interface features regarding conversational style, including language use, artificiality, and empathy in the domain of adolescent mental well-being.

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ER -

Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents' Expectations of Conversational Style

Abstract

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UN SDGs

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