Development of a patient-orientated instrument to measure service quality in outpatient departments

H Hiidenhovi, P Laippala, K Nojonen

Research output: Contribution to journal › Article › Scientific › peer-review

23 Citations (Scopus)

Access to Document

@article{1c8b879a8a834e9ca0c32a06edfd07e5,

title = "Development of a patient-orientated instrument to measure service quality in outpatient departments",

author = "H Hiidenhovi and P Laippala and K Nojonen",

year = "2001",

doi = "10.1046/j.1365-2648.2001.01799.x",

language = "English",

volume = "34",

pages = "696--705",

journal = "Journal of Advanced Nursing",

issn = "0309-2402",

publisher = "Wiley-Blackwell Publishing Ltd",

number = "5",

}

TY - JOUR

T1 - Development of a patient-orientated instrument to measure service quality in outpatient departments

AU - Hiidenhovi, H

AU - Laippala, P

AU - Nojonen, K

PY - 2001

Y1 - 2001

U2 - 10.1046/j.1365-2648.2001.01799.x

DO - 10.1046/j.1365-2648.2001.01799.x

M3 - Article

SN - 0309-2402

VL - 34

SP - 696

EP - 705

JO - Journal of Advanced Nursing

JF - Journal of Advanced Nursing

IS - 5

ER -