Distinctive features of service performance measurement

Aki Jääskeläinen; Harri Laihonen; Antti Lönnqvist

doi:10.1108/ijopm-02-2013-0067

Distinctive features of service performance measurement

Aki Jääskeläinen
, Harri Laihonen
, Antti Lönnqvist

Research output: Contribution to journal › Article › Scientific › peer-review

30 Citations (Scopus)

Original language	English
Pages (from-to)	1466-1486
Number of pages	21
Journal	International Journal of Operations and Production Management
Volume	34
Issue number	12
DOIs	https://doi.org/10.1108/ijopm-02-2013-0067
Publication status	Published - 2014
Publication type	A1 Journal article-refereed

Publication forum classification

Publication forum level 2

Access to Document

10.1108/ijopm-02-2013-0067

Cite this

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title = "Distinctive features of service performance measurement",

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AU - Lönnqvist, Antti

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JO - International Journal of Operations and Production Management

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