Drivers of customer satisfaction and relationship quality in system delivery projects

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21 Citations (Scopus)

Translated title of the contribution	Drivers of customer satisfaction and relationship quality in system delivery projects
Original language	English
Pages (from-to)	613-636
Number of pages	24
Journal	Journal of Strategic Marketing
Volume	21
Issue number	7
DOIs	https://doi.org/10.1080/0965254X.2013.804860
Publication status	Published - 2013
Publication type	A1 Journal article-refereed

Publication forum classification

@article{46949e3945854fa4adff29d6f66e16a9,

title = "Drivers of customer satisfaction and relationship quality in system delivery projects",

author = "Haverila, \{Matti J.\} and Miia Martinsuo and Earl Naumann",

note = "Contribution: organisation=tta,FACT1=1<br/>Portfolio EDEND: 2013-12-29<br/>Publisher name: Routledge",

year = "2013",

doi = "10.1080/0965254X.2013.804860",

language = "English",

volume = "21",

pages = "613--636",

journal = "Journal of Strategic Marketing",

issn = "0965-254X",

publisher = "Routledge",

number = "7",

}

TY - JOUR

T1 - Drivers of customer satisfaction and relationship quality in system delivery projects

AU - Haverila, Matti J.

AU - Martinsuo, Miia

AU - Naumann, Earl

N1 - Contribution: organisation=tta,FACT1=1<br/>Portfolio EDEND: 2013-12-29<br/>Publisher name: Routledge

PY - 2013

Y1 - 2013

U2 - 10.1080/0965254X.2013.804860

DO - 10.1080/0965254X.2013.804860

M3 - Article

SN - 0965-254X

VL - 21

SP - 613

EP - 636

JO - Journal of Strategic Marketing

JF - Journal of Strategic Marketing

IS - 7

ER -