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Abstract
In order to understand and manage how emotions affect knowledge work, organizations need proper tools to become aware of emotions. Measuring emotions is an approach to consider. In this paper, three dif-ferent emotion measurement services are tested: daily experience sur-vey, electrodermal activity ring and self-tracking of emotions. The paper provides new insights and user experiences of emotion measurement services and their applicability in daily knowledge work. Managerial guidelines are drawn up for planning and executing emotion measure-ment services in an organization for two purposes – self-development and measuring company pulse.
Original language | English |
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Title of host publication | RESER2015 |
Subtitle of host publication | 25th Annual RESER Conference, September 10-12, 2015 Copenhagen, Denmark |
Place of Publication | Copenhagen |
Publisher | RESER European Association for Research on Services |
Number of pages | 20 |
ISBN (Electronic) | 978-87-7349-921-4 |
Publication status | Published - 2015 |
Publication type | B3 Article in conference proceedings |
Event | European Association for Research on Services Conference - Duration: 1 Jan 1900 → … |
Conference
Conference | European Association for Research on Services Conference |
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Period | 1/01/00 → … |
Keywords
- Knowledge work
- Emotions
- Measurement
- self-management
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- 2 Public talk
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Tunnemittarit - voiko tunteita mitata?
Salonius, H. (Speaker)
17 Dec 2015Activity: Talk or presentation › Public talk
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Tunnemittarit - voiko tunteita mitata?
Vuolle, M. (Speaker)
17 Dec 2015Activity: Talk or presentation › Public talk