Emotional competence at work

Heini Ikävalko, Päivi Hökkä, Susanna Paloniemi, Katja Vähäsantanen

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)


Purpose: The study investigated emotional competence at work and elaborated emotional competence in relation to sociocultural aspects of emotions at work. Design/methodology/approach: Emotional competence at work was explored via interviews, surveys and observations. The study was conducted over one year, during which an emotion-training intervention was conducted within a medium-sized company, operating in the healthcare sector. Findings: The study shed light on emotional competence at work, identifying three domains: individual emotional competence, emotional competence within interactions and emotional competence embedded in workplace practices. Research limitations/implications: This study was conducted in one organization. Practical implications: Organizational developers are recommended to implement activities such as training interventions in order to build emotional competence; this applies not only at the individual level but also to achieve interaction among members of the organization within collective workplace practices. Originality/value: Previous studies on emotional competence have been limited to the individual level. The sociocultural approach to emotional competence adopted in this study recognizes – in addition to the individual and interactional level of emotional competence – emotional competence at work as related to practices at work.

Original languageEnglish
Pages (from-to)1485-1498
Number of pages14
JournalJournal of Organizational Change Management
Issue number7
Publication statusPublished - 7 Dec 2020
Externally publishedYes
Publication typeA1 Journal article-refereed


  • Competence
  • Emotion
  • Intervention
  • Work

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation


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