Empathetic Facilitation for Enhancing Customer-Centred Innovation

Tero Montonen; Päivi Eriksson; Hanna Lehtimäki

Empathetic Facilitation for Enhancing Customer-Centred Innovation

Tero Montonen
, Päivi Eriksson
, Hanna Lehtimäki

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Understanding Work Experiences from Multple Perspectives. New Paradigms for Organizational Excellence
Editors	GD Sardana, Tojo Thatchenkery
Place of Publication	New Delhi
Publisher	Bloomsbury Academic
Pages	265-276
ISBN (Print)	978-93-84898-58-8
Publication status	Published - 2015
Publication type	A3 Book chapter

Publication forum classification

Publication forum level 2

Cite this

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title = "Empathetic Facilitation for Enhancing Customer-Centred Innovation",

author = "Tero Montonen and P{\"a}ivi Eriksson and Hanna Lehtim{\"a}ki",

year = "2015",

language = "English",

isbn = "978-93-84898-58-8",

pages = "265--276",

editor = "GD Sardana and Tojo Thatchenkery",

booktitle = "Understanding Work Experiences from Multple Perspectives. New Paradigms for Organizational Excellence",

publisher = "Bloomsbury Academic",

}

Empathetic Facilitation for Enhancing Customer-Centred Innovation. / Montonen, Tero; Eriksson, Päivi; Lehtimäki, Hanna.
Understanding Work Experiences from Multple Perspectives. New Paradigms for Organizational Excellence. ed. / GD Sardana; Tojo Thatchenkery. New Delhi: Bloomsbury Academic, 2015. p. 265-276.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

TY - CHAP

T1 - Empathetic Facilitation for Enhancing Customer-Centred Innovation

AU - Montonen, Tero

AU - Eriksson, Päivi

AU - Lehtimäki, Hanna

PY - 2015

Y1 - 2015

M3 - Chapter

SN - 978-93-84898-58-8

SP - 265

EP - 276

BT - Understanding Work Experiences from Multple Perspectives. New Paradigms for Organizational Excellence

A2 - Sardana, GD

A2 - Thatchenkery, Tojo

PB - Bloomsbury Academic

CY - New Delhi

ER -