Expectations for user experience in haptic communication with mobile devices

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    3 Citations (Scopus)

    Abstract

    The haptic modality - the sense of touch - is utilized very limitedly in current human-computer interaction. Especially in mobile communication, the haptic modality could provide a means for richer multimodal and emotional communication between users over distance. Haptic user interface prototypes have been developed but their user experience has not been studied extensively. We conducted seven focus group sessions to study users' expectations for user experience of haptic interaction, specifically focusing on mobile communication. The paper presents the user experience factors that were regarded by potential users as salient in haptic interaction: subjective quality of the haptic stimuli, privacy, intimacy and spontaneity. Also the possibilities, restrictions and suitability of the haptic mobile communication are discussed. Most appropriate use cases for haptic communication were found to be conveying emotions and binary information. As the main conclusion, we present design guidelines for haptic mobile communication that were drawn up based on the findings.

    Translated title of the contributionExpectations for user experience in haptic communication with mobile devices
    Original languageEnglish
    Title of host publicationMobileHCI09, Proceedings of the 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, Bonn, Germany, 15-18 September, 2009
    EditorsR. Oppermann
    Pages208-217
    Publication statusPublished - 2009
    Publication typeA4 Article in conference proceedings
    EventLiving in a world as colorful as you - 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2009 - Bonn, Germany
    Duration: 15 Sept 200918 Sept 2009

    Conference

    ConferenceLiving in a world as colorful as you - 11th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2009
    Country/TerritoryGermany
    CityBonn
    Period15/09/0918/09/09

    Keywords

    • Communication
    • Focus group study
    • Guidelines
    • Haptics
    • Mobile
    • User experience

    Publication forum classification

    • Publication forum level 1

    ASJC Scopus subject areas

    • Software
    • Human-Computer Interaction
    • Computer Vision and Pattern Recognition
    • Computer Networks and Communications

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