Exploring customer value and satisfaction: Expanding the perspective with service attributes and customer characteristics

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	International Research Symposium in Service Management, proceedings papers
Publication status	Published - 2010
Publication type	A4 Article in conference proceedings

Cite this

@inproceedings{94b8627d85c54422bd235aab774dbfd7,

title = "Exploring customer value and satisfaction: Expanding the perspective with service attributes and customer characteristics",

author = "T Rintam{\"a}ki and K Kirves and H Talonen",

year = "2010",

language = "English",

booktitle = "International Research Symposium in Service Management, proceedings papers",

}