Facilitating Implicit Emotion Regulation in Online News Commenting—An Experimental Vignette Study

Aleksi Syrjämäki, Mirja Ilves, Joel Kiskola, Anna Rantasila, Poika Isokoski, Thomas Olsson, Veikko Surakka

Research output: Contribution to journalArticleScientificpeer-review

Abstract

An online experiment investigated the perceived effects of a user interface (UI) intervention aiming to support online news commenters’ emotion regulation. By describing the comment’s tone to the user, the expected effect was activation of the implicit emotion regulation process of affect labeling (i.e., naming emotions). The perceived emotion- and behavior-related effects of the Labeling intervention were investigated using the experimental vignette methodology. Participants read a vignette describing the behavior of an uncivil commenter and assessed the commenter’s probable responses to the Labeling intervention or a control intervention shown in the UI. The results showed that, when compared to a control condition, the Labeling intervention was assessed to evoke positive emotions and to result in mitigation of uncivil behavior. This suggests that UI solutions that support emotion regulation are a promising approach to reducing uncivil comments that users might afterwards regret, and hence potentially improving the quality of online discussions.
Original languageEnglish
Pages (from-to)129–136
JournalInteracting with Computers
Volume34
Issue number5
DOIs
Publication statusPublished - 2023
Publication typeA1 Journal article-refereed

Keywords

  • social media
  • computer-mediated communication
  • affect
  • incivility
  • user interface

Publication forum classification

  • Publication forum level 2

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