Gamifying facility service jobs - Using personnel attitudes and perceptions for designing gamification

The effects of gamification have been studied widely for example through education and health. The gamification of different work tasks remains an area where studies have focused mainly on conceptual considerations, that are however often lacking on the empirical evidence. The aim of our project (KISA) is to study how does gamification affect on the facility services jobs - cleaning and maintenance. In general, gamification improves the productivity and workplace well-being. Better motivation is supposed to lead better results and more enjoyable work. This paper briefly describes the process of gamifying facility service jobs from the interviews of the staff to early implementation of the custom-made application. It presents the results of the interviewed personnel (18) in spring 2017 and their perceptions and attitudes on gamification. The derived findings are used to design, create and implement the gamified application in both of the workplaces. 18 Employees participated in the pilot study in spring 2018. The used application is described through Morschheuser et al. (2017) theory of gamification as well as the questionnaire results gathered during the end-interviews of the pilot study.