@inproceedings{40fe6a2b07b44dce9c2609404d1f8e5c,
title = "How consumers react to electronic services in the insurance sector",
author = "S. Nenonen and J. Salonen and A. Ahonen and R. J{\"a}rvinen and J. Kivist{\"o}-Rahnasto",
note = "CD-ROM<br/>Contribution: organisation=tta,FACT1=1",
year = "2007",
language = "English",
isbn = "978-952-15-1885-0",
pages = "1--15",
editor = "M. Hannula and M. Koiranen and M. Maula and M. Sepp{\"a} and M. Suoranta and J. Tommila",
booktitle = "Proceedings of EBRF 2007, Research Forum to Understand Business in Knowledge Society",
publisher = "Tampere University of Technology and University of Jyv{\"a}skyl{\"a}",
}