Human-Centered AI Design in Reality: A Study of Developer Companies' Practices A study of Developer Companies' Practices

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Abstract

Human-Centered AI (HCAI) advocates the development of AI applications that are trustworthy, usable, and based on human needs. While the conceptual foundations of HCAI are extensively discussed in recent literature, the industry practices and methods appear to lag behind. To advance HCAI method development, current practices of AI developer companies need to be understood. To understand how HCAI principles manifest in the current practices of AI development, we conducted an interview study of practitioners from 12 AI developer companies in Finland, focusing on the early stages of AI application development. Our thematic analysis reveals current development practices and identifies four main challenges: (i) detachment of HCAI work from technical development, (ii) clients' central role as the source of user requirements, (iii) uncertain nature of AI, and (iv) lack of value-based understanding of AI. The findings inform the development of HCAI methods and implementation of HCAI principles in AI application development.

Original languageEnglish
Title of host publicationParticipative Computing for Sustainable Futures - Proceedings of the 12th Nordic Conference on Human-Computer Interaction, NordiCHI 2022
PublisherACM
ISBN (Electronic)9781450396998
DOIs
Publication statusPublished - 8 Oct 2022
Publication typeA4 Article in conference proceedings
EventNordic Conference on Human-Computer Interaction - Aarhus, Denmark
Duration: 8 Oct 202212 Oct 2022

Publication series

NameACM International Conference Proceeding Series

Conference

ConferenceNordic Conference on Human-Computer Interaction
Country/TerritoryDenmark
CityAarhus
Period8/10/2212/10/22

Keywords

  • AI applications
  • company practices
  • human-centered artificial intelligence (HCAI)
  • human-centered design

Publication forum classification

  • Publication forum level 1

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Networks and Communications
  • Computer Vision and Pattern Recognition
  • Software

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