I Watch But I Intend Not To Buy: Viewers' Persuasion Knowledge About Live-streaming Shopping

Juan Chen, Wei Shen, Changhui Ning

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Abstract

Live-streaming shopping is a new shopping pattern integrating real-time commerce communication and real-time social interaction by streaming videos. The intense attempts taken by marketers trying to persuade viewers to buy products have stimulated the purchase intention of some viewers, however, generated reactance of some other viewers at the same time, such as the behavior of "watching without buying anything." Based on the Persuasion Knowledge Model, we investigated what persuasion knowledge viewers beheld. Thematic analysis of semi-structured interviews and online comments of viewers of live- streaming shopping revealed four themes (recognition of tactics, awareness about psychological mediators, censors on tactics, clearness of coping goals) and ten sub-themes (coupon tactic, hunger marketing tactic, social influence, flow, effectiveness, manipulativeness, legitimacy, upgrading persuasion knowledge, managing self-image, and managing costs and benefits) of viewers' persuasion knowledge about live-streaming shopping. We argued that the persuasion of live-streaming shopping might backfire since viewers' persuasion knowledge motivated them to take responses strategically. Discussions and implications were provided, based on which researchers in live-streaming shopping can better involve prominent factors of persuasion knowledge in their analytical framework, and marketers can improve management on their persuasion tactics.

Original languageEnglish
Title of host publicationThe Proceedings of Nineteenth Wuhan International Conference on E-Business
EditorsY Tu, MM Chi
Pages325-336
Number of pages12
ISBN (Electronic)978-0-88953-432-2
Publication statusPublished - 2020
Publication typeA4 Article in a conference publication
Event19th Annual Wuhan International Conference on E-Business (WHICEB) - Wuhan
Duration: 5 Jul 2020 → …

Conference

Conference19th Annual Wuhan International Conference on E-Business (WHICEB)
CityWuhan
Period5/07/20 → …

Keywords

  • live-streaming shopping
  • persuasion knowledge
  • persuasion tactics
  • reactance
  • UNCERTAINTY

Publication forum classification

  • Publication forum level 1

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