Identifying and measuring customer value - case multi-locational worker

Tytti Vasell, Maiju Vuolle, Vitalija Petrulaitiene, Suvi Nenonen, Tuuli Jylhä

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationResearch papers for EuroFM's 15th research symposium at EFMC2016
    Subtitle of host publication8-9 June 2016 in Milan, Italy
    EditorsSusanne Nielsen, Per Anker Jensen
    Pages143-151
    Number of pages9
    ISBN (Electronic)9788750211020
    Publication statusPublished - 2016
    Publication typeA4 Article in a conference publication
    EventEUROPEAN FACILITY MANAGEMENT CONFERENCE -
    Duration: 1 Jan 1900 → …

    Conference

    ConferenceEUROPEAN FACILITY MANAGEMENT CONFERENCE
    Period1/01/00 → …

    Keywords

    • facility management, Value co-creation, Customer experience, customer value measuring

    Publication forum classification

    • Publication forum level 0

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