Identifying Measurable Targets for a City's Social and Welfare Sector Management

Pasi Hellsten, Kristiina Lumme

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

1 Downloads (Pure)


Today's organizations face constantly challenges as the newer ways of working set newer requirements for the management. Management is required to monitor the operation like always, but now there are newer angles to the operation. The need for more holistic approach means that management is expected to use multiple sources for information from various parts of the operation. To improve the processes the management needs to have a wide big picture. The financial numbers are not enough alone. What do we know about the other measurable areas? Our findings show that potential measurables are multifaceted and numerous. This has further implications to the further development of the operation and the possible digitalization initiatives.
Original languageEnglish
Title of host publicationEGOV-CeDEM-ePart 2021
Subtitle of host publicationProceedings of Ongoing Research, Practitioners, Workshops, Posters, and Projects of the International Conference EGOV-CeDEM-ePart 2021
EditorsShefali Virkar, Noella Edelmann, Marijn Janssen, Thomas Lampoltshammer, Ida Lindgren, Laura Alcaide Muñoz, Peter Parycek, Gabriela Viale Pereira, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Gerhard Schwabe, Efthimios Tambouris
Number of pages9
Publication statusPublished - 2021
Publication typeA4 Article in conference proceedings
EventEGOV-CeDEM-ePart - Granada, Spain (hybrid), Granada, Spain
Duration: 7 Sept 20219 Sept 2021

Publication series

NameCEUR Workshop Proceedings
ISSN (Electronic)1613-0073


Internet address


  • Management
  • Measuring
  • Public sector
  • Social and welfare sector

Publication forum classification

  • Publication forum level 1

ASJC Scopus subject areas

  • Computer Science(all)

Cite this