Identifying Measurable Targets for a City's Social and Welfare Sector Management

Pasi Hellsten; Kristiina Lumme

Identifying Measurable Targets for a City's Social and Welfare Sector Management

Pasi Hellsten, Kristiina Lumme

Information and Knowledge Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Abstract

Today's organizations face constantly challenges as the newer ways of working set newer requirements for the management. Management is required to monitor the operation like always, but now there are newer angles to the operation. The need for more holistic approach means that management is expected to use multiple sources for information from various parts of the operation. To improve the processes the management needs to have a wide big picture. The financial numbers are not enough alone. What do we know about the other measurable areas? Our findings show that potential measurables are multifaceted and numerous. This has further implications to the further development of the operation and the possible digitalization initiatives.

Original language	English
Title of host publication	EGOV-CeDEM-ePart 2021
Subtitle of host publication	Proceedings of Ongoing Research, Practitioners, Workshops, Posters, and Projects of the International Conference EGOV-CeDEM-ePart 2021
Editors	Shefali Virkar, Noella Edelmann, Marijn Janssen, Thomas Lampoltshammer, Ida Lindgren, Laura Alcaide Muñoz, Peter Parycek, Gabriela Viale Pereira, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Gerhard Schwabe, Efthimios Tambouris
Publisher	CEUR-WS
Pages	271-279
Number of pages	9
Publication status	Published - 2021
Publication type	A4 Article in conference proceedings
Event	EGOV-CeDEM-ePart - Granada, Spain (hybrid), Granada, Spain Duration: 7 Sept 2021 → 9 Sept 2021 https://dgsociety.org/egov-2021/

Publication series

Name	CEUR Workshop Proceedings
Volume	3049
ISSN (Electronic)	1613-0073

Conference

Conference	EGOV-CeDEM-ePart
Country/Territory	Spain
City	Granada
Period	7/09/21 → 9/09/21
Internet address	https://dgsociety.org/egov-2021/

Keywords

Management
Measuring
Public sector
Social and welfare sector

Publication forum classification

Publication forum level 1

ASJC Scopus subject areas

Computer Science(all)

Access to Document

Identifying Measurable TargetsFinal published version, 359 KBLicence: CC BY

http://ceur-ws.org/Vol-3049/Paper26.pdfLicence: CC BY
https://urn.fi/URN:NBN:fi:tuni-202201051101Licence: CC BY

Cite this

Hellsten, P., & Lumme, K. (2021). Identifying Measurable Targets for a City's Social and Welfare Sector Management. In S. Virkar, N. Edelmann, M. Janssen, T. Lampoltshammer, I. Lindgren, L. Alcaide Muñoz, P. Parycek, G. Viale Pereira, M. P. Rodríguez Bolívar, H. J. Scholl, G. Schwabe, & E. Tambouris (Eds.), EGOV-CeDEM-ePart 2021: Proceedings of Ongoing Research, Practitioners, Workshops, Posters, and Projects of the International Conference EGOV-CeDEM-ePart 2021 (pp. 271-279). (CEUR Workshop Proceedings; Vol. 3049). CEUR-WS. http://ceur-ws.org/Vol-3049/Paper26.pdf

Hellsten, Pasi ; Lumme, Kristiina. / Identifying Measurable Targets for a City's Social and Welfare Sector Management. EGOV-CeDEM-ePart 2021: Proceedings of Ongoing Research, Practitioners, Workshops, Posters, and Projects of the International Conference EGOV-CeDEM-ePart 2021. editor / Shefali Virkar ; Noella Edelmann ; Marijn Janssen ; Thomas Lampoltshammer ; Ida Lindgren ; Laura Alcaide Muñoz ; Peter Parycek ; Gabriela Viale Pereira ; Manuel Pedro Rodríguez Bolívar ; Hans Jochen Scholl ; Gerhard Schwabe ; Efthimios Tambouris. CEUR-WS, 2021. pp. 271-279 (CEUR Workshop Proceedings).

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title = "Identifying Measurable Targets for a City's Social and Welfare Sector Management",

abstract = "Today's organizations face constantly challenges as the newer ways of working set newer requirements for the management. Management is required to monitor the operation like always, but now there are newer angles to the operation. The need for more holistic approach means that management is expected to use multiple sources for information from various parts of the operation. To improve the processes the management needs to have a wide big picture. The financial numbers are not enough alone. What do we know about the other measurable areas? Our findings show that potential measurables are multifaceted and numerous. This has further implications to the further development of the operation and the possible digitalization initiatives.",

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Hellsten, P & Lumme, K 2021, Identifying Measurable Targets for a City's Social and Welfare Sector Management. in S Virkar, N Edelmann, M Janssen, T Lampoltshammer, I Lindgren, L Alcaide Muñoz, P Parycek, G Viale Pereira, MP Rodríguez Bolívar, HJ Scholl, G Schwabe & E Tambouris (eds), EGOV-CeDEM-ePart 2021: Proceedings of Ongoing Research, Practitioners, Workshops, Posters, and Projects of the International Conference EGOV-CeDEM-ePart 2021. CEUR Workshop Proceedings, vol. 3049, CEUR-WS, pp. 271-279, EGOV-CeDEM-ePart, Granada, Spain, 7/09/21. <http://ceur-ws.org/Vol-3049/Paper26.pdf>

Identifying Measurable Targets for a City's Social and Welfare Sector Management. / Hellsten, Pasi; Lumme, Kristiina.
EGOV-CeDEM-ePart 2021: Proceedings of Ongoing Research, Practitioners, Workshops, Posters, and Projects of the International Conference EGOV-CeDEM-ePart 2021. ed. / Shefali Virkar; Noella Edelmann; Marijn Janssen; Thomas Lampoltshammer; Ida Lindgren; Laura Alcaide Muñoz; Peter Parycek; Gabriela Viale Pereira; Manuel Pedro Rodríguez Bolívar; Hans Jochen Scholl; Gerhard Schwabe; Efthimios Tambouris. CEUR-WS, 2021. p. 271-279 (CEUR Workshop Proceedings; Vol. 3049).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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AU - Hellsten, Pasi

AU - Lumme, Kristiina

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AB - Today's organizations face constantly challenges as the newer ways of working set newer requirements for the management. Management is required to monitor the operation like always, but now there are newer angles to the operation. The need for more holistic approach means that management is expected to use multiple sources for information from various parts of the operation. To improve the processes the management needs to have a wide big picture. The financial numbers are not enough alone. What do we know about the other measurable areas? Our findings show that potential measurables are multifaceted and numerous. This has further implications to the further development of the operation and the possible digitalization initiatives.

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KW - Measuring

KW - Public sector

KW - Social and welfare sector

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A2 - Alcaide Muñoz, Laura

A2 - Parycek, Peter

A2 - Viale Pereira, Gabriela

A2 - Rodríguez Bolívar, Manuel Pedro

A2 - Scholl, Hans Jochen

A2 - Schwabe, Gerhard

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PB - CEUR-WS

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Hellsten P, Lumme K. Identifying Measurable Targets for a City's Social and Welfare Sector Management. In Virkar S, Edelmann N, Janssen M, Lampoltshammer T, Lindgren I, Alcaide Muñoz L, Parycek P, Viale Pereira G, Rodríguez Bolívar MP, Scholl HJ, Schwabe G, Tambouris E, editors, EGOV-CeDEM-ePart 2021: Proceedings of Ongoing Research, Practitioners, Workshops, Posters, and Projects of the International Conference EGOV-CeDEM-ePart 2021. CEUR-WS. 2021. p. 271-279. (CEUR Workshop Proceedings).