In-between open and closed – Drawing the fine line in hybrid communities

Hanna Mäenpää, Terhi Kilamo, Tomi Männistö

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Abstract

    Today, the community driven development model extends into a variety of new, often web based collaborations. Among these are hybrid open source development set ups in which various online tools are used to facilitate cooperation between virtual teams of commercial and voluntary stakeholders. As yet, how these relationships form and evolve is not understood extensively. This article presents a longitudinal case study of a smartphone startup that founded its early product development strategy on reliance on feedback from its customers through a web based question and answer forum. With this, the company managed to extend values typical for open source communities to support development of its proprietary software. Our main findings include that the challenge in similar settings lies in striking the right balance between the open and the proprietary – while overt openness may risk the competitive advantage of a company, leaving too much behind closed boundaries can create unnecessary friction in the relationship.

    Original languageEnglish
    Title of host publicationOpen Source Systems: Integrating Communities
    Subtitle of host publication12th IFIP WG 2.13 International Conference, OSS 2016, Gothenburg, Sweden, May 30 - June 2, 2016, Proceedings
    Pages134-146
    Number of pages13
    DOIs
    Publication statusPublished - 2016
    Publication typeA4 Article in a conference publication
    EventINTERNATIONAL CONFERENCE ON OPEN SOURCE SYSTEMS -
    Duration: 1 Jan 1900 → …

    Publication series

    NameIFIP Advances in Information and Communication Technology
    Volume472
    ISSN (Print)1868-4238

    Conference

    ConferenceINTERNATIONAL CONFERENCE ON OPEN SOURCE SYSTEMS
    Period1/01/00 → …

    Keywords

    • Crowdsourcing
    • Customer community
    • Open source software

    Publication forum classification

    • Publication forum level 1

    ASJC Scopus subject areas

    • Information Systems and Management

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