In search of productive services: The role of measurement in the management of services

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Translated title of the contributionIn search of productive services: The role of measurement in the management of services
    Original languageEnglish
    Title of host publicationProceedings of 14th ICPQR International Conference on Productivity & Quality Researh, Egypt2009, Alexandria, Egypt, 19-23 October 2009
    Pages11 p
    Publication statusPublished - 2009
    Publication typeA4 Article in a conference publication

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