Key Development Areas for Service Performance Measurement: Evidence from Finland

Aki Jääskeläinen, Harri Laihonen, Antti Lönnqvist, Sanna Pekkola, Juhani Ukko

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Translated title of the contributionKey Development Areas for Service Performance Measurement: Evidence from Finland
    Original languageEnglish
    Title of host publicationPMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK
    Place of PublicationCambridge, UK
    PublisherPerformance Management Association PMA
    Pages1-12
    Number of pages12
    ISBN (Print)978-1-902546-43-8
    Publication statusPublished - 2012
    Publication typeA4 Article in conference proceedings

    Publication series

    NamePerformance Management Association Conference

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    • No publication forum level

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