Key Development Areas for Service Performance Measurement: Evidence from Finland

Aki Jääskeläinen; Harri Laihonen; Antti Lönnqvist; Sanna Pekkola; Juhani Ukko

Key Development Areas for Service Performance Measurement: Evidence from Finland

Aki Jääskeläinen
, Harri Laihonen
, Antti Lönnqvist
, Sanna Pekkola
, Juhani Ukko

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Translated title of the contribution	Key Development Areas for Service Performance Measurement: Evidence from Finland
Original language	English
Title of host publication	PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK
Place of Publication	Cambridge, UK
Publisher	Performance Management Association PMA
Pages	1-12
Number of pages	12
ISBN (Print)	978-1-902546-43-8
Publication status	Published - 2012
Publication type	A4 Article in conference proceedings

Publication series

Name	Performance Management Association Conference

Publication forum classification

No publication forum level

Cite this

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title = "Key Development Areas for Service Performance Measurement: Evidence from Finland",

author = "Aki J{\"a}{\"a}skel{\"a}inen and Harri Laihonen and Antti L{\"o}nnqvist and Sanna Pekkola and Juhani Ukko",

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year = "2012",

language = "English",

isbn = "978-1-902546-43-8",

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Jääskeläinen, A, Laihonen, H, Lönnqvist, A, Pekkola, S & Ukko, J 2012, Key Development Areas for Service Performance Measurement: Evidence from Finland. in PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK. Performance Management Association Conference, Performance Management Association PMA, Cambridge, UK, pp. 1-12.

Key Development Areas for Service Performance Measurement: Evidence from Finland. / Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti et al.
PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK. Cambridge, UK: Performance Management Association PMA, 2012. p. 1-12 (Performance Management Association Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Key Development Areas for Service Performance Measurement: Evidence from Finland

AU - Jääskeläinen, Aki

AU - Laihonen, Harri

AU - Lönnqvist, Antti

AU - Pekkola, Sanna

AU - Ukko, Juhani

N1 - Poistettu tupla r=1052. ei ut-numeroa 15.8.2013 Contribution: organisation=tta,FACT1=0.5 Contribution: organisation=tlo,FACT2=0.5 Publisher name: Performance Management Association PMA

PY - 2012

Y1 - 2012

M3 - Conference contribution

SN - 978-1-902546-43-8

T3 - Performance Management Association Conference

SP - 1

EP - 12

BT - PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK

PB - Performance Management Association PMA

CY - Cambridge, UK

ER -