Lessons Learned from Developing Prototypes for Customer Complaint Validation

Jere Grönman; Petri Rantanen; Mika Saari; Pekka Sillberg; Hannu Jaakkola

Lessons Learned from Developing Prototypes for Customer Complaint Validation

Jere Grönman, Petri Rantanen, Mika Saari, Pekka Sillberg, Hannu Jaakkola

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

3 Citations (Scopus)

48 Downloads (Pure)

Abstract

This research introduces two prototypes installed in vehicles and a cloud service for autonomous collection of data. The prototypes utilize camera, location data, and timestamps to help those responsible for managing customer complaints, and to improve the overall quality of the provided customer service. The use of the system is illustrated by two cases: tracking and photographing bus stops, and tracking and photographing recycling areas. The first prototype is implemented for the Android mobile platform and the second one for the Raspberry Pi single-board computer. This paper discusses the differences and challenges faced in designing and implementing the two prototypes for different platforms.

Original language	English
Title of host publication	Proceedings of the SQAMIA 2018: 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications
Publisher	CEUR-WS
Number of pages	8
Publication status	Published - Aug 2018
Publication type	A4 Article in conference proceedings
Event	7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications: SQAMIA - Duration: 27 Aug 2018 → 30 Aug 2018

Publication series

Name	CEUR Workshop Proceedings
Publisher	CEUR Workshop Proceedings
ISSN (Electronic)	1613-0073

Conference

Conference	7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications
Period	27/08/18 → 30/08/18

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Publication forum level 1

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Cite this

@inproceedings{fe645dbcb0dd427ba6ae2bf4faf14ef3,

title = "Lessons Learned from Developing Prototypes for Customer Complaint Validation",

abstract = "This research introduces two prototypes installed in vehicles and a cloud service for autonomous collection of data. The prototypes utilize camera, location data, and timestamps to help those responsible for managing customer complaints, and to improve the overall quality of the provided customer service. The use of the system is illustrated by two cases: tracking and photographing bus stops, and tracking and photographing recycling areas. The first prototype is implemented for the Android mobile platform and the second one for the Raspberry Pi single-board computer. This paper discusses the differences and challenges faced in designing and implementing the two prototypes for different platforms.",

author = "Jere Gr{\"o}nman and Petri Rantanen and Mika Saari and Pekka Sillberg and Hannu Jaakkola",

year = "2018",

month = aug,

language = "English",

series = "CEUR Workshop Proceedings",

publisher = "CEUR-WS",

booktitle = "Proceedings of the SQAMIA 2018: 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications",

note = "7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications ; Conference date: 27-08-2018 Through 30-08-2018",

}

Grönman, J, Rantanen, P, Saari, M , Sillberg, P & Jaakkola, H 2018, Lessons Learned from Developing Prototypes for Customer Complaint Validation. in Proceedings of the SQAMIA 2018: 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications. CEUR Workshop Proceedings, CEUR-WS, 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications, 27/08/18. <http://urn.fi/URN:NBN:fi:tty-201811022529>

Lessons Learned from Developing Prototypes for Customer Complaint Validation. / Grönman, Jere; Rantanen, Petri; Saari, Mika et al.
Proceedings of the SQAMIA 2018: 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications. CEUR-WS, 2018. (CEUR Workshop Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Lessons Learned from Developing Prototypes for Customer Complaint Validation

AU - Grönman, Jere

AU - Rantanen, Petri

AU - Saari, Mika

AU - Sillberg, Pekka

AU - Jaakkola, Hannu

PY - 2018/8

Y1 - 2018/8

N2 - This research introduces two prototypes installed in vehicles and a cloud service for autonomous collection of data. The prototypes utilize camera, location data, and timestamps to help those responsible for managing customer complaints, and to improve the overall quality of the provided customer service. The use of the system is illustrated by two cases: tracking and photographing bus stops, and tracking and photographing recycling areas. The first prototype is implemented for the Android mobile platform and the second one for the Raspberry Pi single-board computer. This paper discusses the differences and challenges faced in designing and implementing the two prototypes for different platforms.

AB - This research introduces two prototypes installed in vehicles and a cloud service for autonomous collection of data. The prototypes utilize camera, location data, and timestamps to help those responsible for managing customer complaints, and to improve the overall quality of the provided customer service. The use of the system is illustrated by two cases: tracking and photographing bus stops, and tracking and photographing recycling areas. The first prototype is implemented for the Android mobile platform and the second one for the Raspberry Pi single-board computer. This paper discusses the differences and challenges faced in designing and implementing the two prototypes for different platforms.

M3 - Conference contribution

T3 - CEUR Workshop Proceedings

BT - Proceedings of the SQAMIA 2018: 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications

PB - CEUR-WS

T2 - 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications

Y2 - 27 August 2018 through 30 August 2018

ER -

Lessons Learned from Developing Prototypes for Customer Complaint Validation

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