@article{e1f33ace899241e09585dd162f6eb93f,
title = "Local public service productivity and performance measurement",
keywords = "Local public service, Performance, Productivity, SAAS, Service systems learning and innovation, Services-as-a-system, Local public service, Performance, Productivity, SAAS, Service systems learning and innovation, Services-as-a-system",
author = "I. Laitinen and T. Kinder and J. Stenvall",
year = "2018",
doi = "10.1504/IJKBD.2018.090501",
language = "English",
volume = "9",
pages = "49--75",
journal = "International Journal of Knowledge-Based Development",
issn = "2040-4476",
publisher = "Inderscience",
number = "1",
}