Measuring customer satisfaction in the building and real estate sectors

E.J.A. Anttila, H. Laine, M. Syrjä

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

    Translated title of the contributionMeasuring customer satisfaction in the building and real estate sectors
    Original languageEnglish
    Title of host publicationProceedings of a Joint Triennial Symposium CIB Commissions W65 and W55, with the participation of W92, W99, TG31 & TG35, Customer satisfaction: A focus for research & practice in construction, Education Building, Middle Campus, University of Cape Town, 5-10th September 1999, Volume 1 Construction process innovation
    EditorsPA. Bowen, RD. Hindle
    Place of PublicationCape Town
    Pages256-264
    Publication statusPublished - 1999
    Publication typeB3 Article in conference proceedings

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