Modeling and assessment in IT service process improvement

B. Barafort, D. Jezek, T. Mäkinen, S. Solfa, T. Varkoi, I. Vondrak

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    3 Citations (Scopus)
    Translated title of the contributionModeling and assessment in IT service process improvement
    Original languageEnglish
    Title of host publicationSoftware Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 2008, Proceedings. Communications in Computer and Information Science
    EditorsR. O'Connor
    ISBN (Electronic)978-3-540-85936-9
    Publication statusPublished - 2008
    Publication typeA4 Article in conference proceedings

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