Modeling and assessment in IT service process improvement

B. Barafort; D. Jezek; T. Mäkinen; S. Solfa; T. Varkoi; I. Vondrak

doi:10.1007/978-3-540-85936-9_11

Modeling and assessment in IT service process improvement

B. Barafort
, D. Jezek
, T. Mäkinen
, S. Solfa
, T. Varkoi
, I. Vondrak

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

3 Citations (Scopus)

Translated title of the contribution	Modeling and assessment in IT service process improvement
Original language	English
Title of host publication	Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 2008, Proceedings. Communications in Computer and Information Science
Editors	R. O'Connor
Pages	117-128
ISBN (Electronic)	978-3-540-85936-9
DOIs	https://doi.org/10.1007/978-3-540-85936-9_11
Publication status	Published - 2008
Publication type	A4 Article in conference proceedings

Publication forum classification

No publication forum level

Access to Document

10.1007/978-3-540-85936-9_11

Cite this

Barafort, B., Jezek, D., Mäkinen, T., Solfa, S., Varkoi, T., & Vondrak, I. (2008). Modeling and assessment in IT service process improvement. In R. O'Connor (Ed.), Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 2008, Proceedings. Communications in Computer and Information Science (pp. 117-128) https://doi.org/10.1007/978-3-540-85936-9_11

@inproceedings{51a273b80010432fb588b250381fa65b,

title = "Modeling and assessment in IT service process improvement",

author = "B. Barafort and D. Jezek and T. M{\"a}kinen and S. Solfa and T. Varkoi and I. Vondrak",

note = "Contribution: organisation=pori,FACT1=1",

year = "2008",

doi = "10.1007/978-3-540-85936-9\_11",

language = "English",

isbn = "978-3-540-85934-5",

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Barafort, B, Jezek, D, Mäkinen, T, Solfa, S, Varkoi, T & Vondrak, I 2008, Modeling and assessment in IT service process improvement. in R O'Connor (ed.), Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 2008, Proceedings. Communications in Computer and Information Science. pp. 117-128. https://doi.org/10.1007/978-3-540-85936-9_11

Modeling and assessment in IT service process improvement. / Barafort, B.; Jezek, D.; Mäkinen, T. et al.
Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 2008, Proceedings. Communications in Computer and Information Science. ed. / R. O'Connor. 2008. p. 117-128.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Modeling and assessment in IT service process improvement

AU - Barafort, B.

AU - Jezek, D.

AU - Mäkinen, T.

AU - Solfa, S.

AU - Varkoi, T.

AU - Vondrak, I.

N1 - Contribution: organisation=pori,FACT1=1

PY - 2008

Y1 - 2008

U2 - 10.1007/978-3-540-85936-9_11

DO - 10.1007/978-3-540-85936-9_11

M3 - Conference contribution

SN - 978-3-540-85934-5

SP - 117

EP - 128

BT - Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 2008, Proceedings. Communications in Computer and Information Science

A2 - O'Connor, R.

ER -