Multi-Stakeholder Engagement in Agile Service Platform Co-Creation

T. Pohjola, J. Grönman, J. Viljanen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


In the recent decade, the concept of Smart Tourism Destination (STD) has emerged to represent both a strategic aim to develop sustainable competitive advantages for tourism destinations or wider regions, and a managerial approach and dimensions to enhance data-driven development to measure and apply smart technologies for competitive and inclusive change in a tourism ecosystem. In tourism destination development globally, the aim for sustainable digital transformation in low-productivity business sectors is one of the key drivers for smart tourism and smart destination development. More recently, the global Covid-19 pandemic has given a boost to touchless, digital and green tourism development initiatives in the EU and worldwide. To advance sustainable digital transformation with agile methods in STD development, a systemic service platform approach and agile prototyping with smart emerging technologies, (eg. with AI, IoT, Augmented & Virtual Reality, 5G and Robotics), and multi-stakeholder co-creation is needed to engage key tourism industry ecosystem representatives. This conceptual paper advocates that open-source solutions combined with comprehensive multi-stakeholder co-creation aid in prototyping a systemic digital platform solution for smart tourism destinations. The paper concludes with an illustration of a conceptual model of service platform development for smart destinations, utilizing network co-creation with quadruple-helix stakeholders for sustainable regional impacts.
Original languageEnglish
Title of host publication2021 44th International Convention on Information, Communication and Electronic Technology (MIPRO)
Number of pages6
ISBN (Electronic)978-953-233-101-1
Publication statusPublished - 2021
Publication typeA4 Article in conference proceedings
EventInternational Convention on Information, Communication and Electronic Technology - Opatija, Croatia
Duration: 27 Sept 20211 Oct 2021

Publication series

ISSN (Electronic)2623-8764


OtherInternational Convention on Information, Communication and Electronic Technology


  • COVID-19
  • Solid modeling
  • Service robots
  • Pandemics
  • Digital transformation
  • Ecosystems
  • Tourism industry
  • open source
  • co-creation
  • digital platform
  • service prototyping
  • smart destination

Publication forum classification

  • Publication forum level 1


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