Abstract
This article explores the policy background of AI in ethical public services by applying the perspective of mutuality and trust to give a better understanding of the ethical evaluation of AI-enabled public services. The findings from Finnish government services emphasize that establishing governance rules arising from mutuality is not often viewed as a precursor to ethical evaluation, which was done post-facto with limited user engagement. We conclude that structured by a social mutuality framework, mutuality requires a systemic approach to ethics and active user engagement, which in turn requires an investment of time and cognitive attention by all agents involved.
| Original language | English |
|---|---|
| Pages (from-to) | 219-244 |
| Journal | Public Management Review |
| Volume | 26 |
| Issue number | 1 |
| Early online date | 6 Jun 2022 |
| DOIs | |
| Publication status | Published - 2024 |
| Publication type | A1 Journal article-refereed |
Funding
The data for this study were collected under the project ‘Ethical AI for the Governance of the Society’ (ETAIROS), funded by the Academy of Finland and the Strategic Research Council (SRC), and conducted at the School of Management, University of Tampere, in 2020–2021. The authors express their gratitude for the support received in developing their research.
Keywords
- Artificial intelligence
- framework
- mutuality
- public services
- trust
Publication forum classification
- Publication forum level 3
ASJC Scopus subject areas
- Public Administration
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