"New Ways of Working" as a tool for improving the performance of a knowledge-intensive company

Jenna Ruostela, Antti Lönnqvist, Miikka Palvalin, Maiju Vuolle, Maija Patjas, Anna-Leena Raij

    Research output: Contribution to journalArticleScientificpeer-review

    22 Citations (Scopus)


    This paper explores ‘New Ways of Working’ (NewWoW) – that is, non-traditional mobile and flexible work practices, settings and locations using sufficient ICT tools – as a novel approach to improve the performance of a knowledge-intensive organization. This paper makes a contribution by illustrating how the measurement of the impacts of NewWoW can be done and by producing empirical evidence of the benefits of NewWoW. The conceptual background of the study is anchored in the literature on knowledge work productivity and performance as well as on NewWoW. The empirical section reports a longitudinal case study of a change process during which the case company, Rapal, went through a NewWoW project. The impacts of the change are evaluated based on the results of both objective and subjective performance measures. The project was successful and resulted in significant cost savings as well as improvements in environmental performance (CO2 emissions).
    Original languageEnglish
    Pages (from-to)382-390
    Number of pages9
    JournalKnowledge Management Research and Practice
    Issue number4
    Publication statusPublished - 2015
    Publication typeA1 Journal article-refereed


    • New Ways of Working
    • knowledge work
    • performance
    • productivity
    • value creation dynamics

    Publication forum classification

    • Publication forum level 1


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