@inbook{ff226e005310416e82bb8c664b3dd445,
title = "Opportunities and challenges of designing the service user eXperience(SUX) in Web 2.0",
author = "K. V{\"a}{\"a}n{\"a}nen-Vainio-Mattila and H. V{\"a}{\"a}t{\"a}j{\"a} and T. Vainio",
note = "Contribution: organisation=ohj,FACT1=1",
year = "2009",
doi = "10.1007/978-1-84800-385-9_6",
language = "English",
isbn = "978-1-84800-300-2",
pages = "117--139",
editor = "P. Saariluoma and H. Isom{\"a}ki",
booktitle = "Future Interaction Design II",
publisher = "Springer",
}